Michael J. Flanagan
Mjflanagan57@gmail.com
960
Pebble Hill Rd (C) 215.262.4470
Doylestown,
PA 18901 (H)
267.247.5596
SUMMARY
I am an accomplished business partner known for
consistently delivering results, implementing solutions and developing and
mentoring staff. My extensive experience
driving increased productivity and quality while improving cost ratios has been
a driving force in my success. My background includes, Planning & Control,
Operational Improvement, Project Management, Customer Service/Call Center, SLA,
Business Requirements and Consulting. Before joining AXIS Accident & Health
leading the Operations teamwork as a start up group I consulted for The
Guardian Insurance, Bethlehem PA, supporting process improvements and Wells
Fargo (Wachovia) St Louis for the integration of this highly regulatory merger.
Additionally, my experience includes operational responsibility for Customer
Service, Business Processing, Agent/Broker Licensing/Appointments, Project
Oversight, Compensation, Cash Processing, Auditing, Budgets and Reporting.
Area of responsibilities include: Sales Support, Broker
Services, Client Services, Contracts, MGU/MGA On-Boarding, Policy Issuance,
Licensing and Appointments, Vendor on-boarding, Billing and Remittance, Sales
Reporting, Budgeting and forecasting, Auditing, along with Commissions,
Incentive and Vendor payments.
PROFESSIONAL
EXPERIENCE
The Pebble Hill
Group LLC – Doylestown, Pa 2016 – Current
We specialize in supporting our clients in
the daily and long term needs. Our services and consulting services are focused
on providing superior client service with cost effective solutions ranging from
Operations, Human Recourses, Transportation, Daily Living and downsizing.
AXIS Global Accident
& Health Insurance – Operations, Princeton, NJ 2009 – 2015
Area of
responsibilities include: Sales Support, Broker Services, Client Services,
Contracts, MGU/MGA On-Boarding, Policy Issuance, Licensing and Appointments,
Vendor on-boarding, Billing and Remittance, Sales Reporting, Budgeting and
forecasting, along with Commissions, Incentive and Vendor payments
· Created
end to end operations processes for area of responsibility in 7 months
· Hired
and trained team
· Processes
improvement example: Took Policy Issue from 27 days to 7 days
· Processes
built and maintained include such things as:
o
Line of Authority
o
Due Diligence
o
ERISA Reporting
o
Policy Issue
o
Renewals
o
Premium Processing
o
Audit Planning, Scheduled and Execution and Risk
evaluations and solutions
· MGU /
MGA onboarding and Due Diligence, Management Initiated Audits of internal and
external processes, MGU/MGA/Broker Audits.
· Audit
initiation (selection), conducting and reporting for both internal and external
· Audits
including Vendors, MGU/MGA/Brokers and our own processes to 1) insurance
compliance to workflows, 2) proper due diligence, 3) proper controls, and 4)
adherence to regulatory requirements. Support projects to help oversee
correction of areas of improvement.
.
CONSULTANT 2008
– 2009
The
Guardian Group Life Insurance Company Bethlehem, PA
· Constant
for a new Case Instillation Platform
Wells
Fargo (Wachovia St. Louis, MO
· Release
Management Consultant for acquisition of Wachovia
HARLEYSVILLE INSURANCE GROUP - Life
Operations, Harleysville, PA. 2007 – 2008
Directed multiple shared services departments for the
support of group and individual insurance products. Provided contract
direction, management and oversight for medical suppliers, broker agreements
and systems providers. Maintained
reinsurance and treaty structures, procedures, and case setup.
·
Took company from a paper environment
to a on line electronic paperless process in 6 months included all inbound
requests, Imaging and process tracking.
METROPOLITAN LIFE
INSURANCE COMPANY, Bridgewater, NJ 1982
– 2007
Director, Broker Operations Compensation
(2003 – 2007)
Managed
Broker Services, Policy Creation/Oversight, Insurance Department Filings and
Agent/Broker Commissions, Compensation and Fees. Oversight for strategic contracts, balanced
score carding, program governance, and supported litigation and regulatory
strategies and projects. .
Manager and Chief of Staff - IT
Architecture
(2001 – 2003)
Owned
overall project management process, including the creation and maintenance of
the architecture stack, and the submission, review and approval of all variance
applications. Creation and installations
of the release management schedule and oversight of financial, budgeting, and
Services Level Agreements (SLA) planning.
.
Manager Project Management Office (2000 – 2001)
Manager Application Development
eCommerce (1998 – 2000)
EDUCATION
George Washington
University School of Business and Public Management, Washington, DC - (coursework
in Project Management)
Financial Management
University (Metropolitan)
Life Underwriters
Training Council (LUTC) – parts 1 & 2
VOLUNTEERISM
Knights
of Columbus
· Held
Multiple officer roles including Treasure, Grand Knight and Fund Raiser Chair
Bucks
County Chapter - Fox Chase Cancer Center’s BOA
· Treasurer
- http://bccfccc.org/about/
Bucks
County Foster Parent Association
· Foster
Parent, participated in new foster parent training and on board
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